Frequently asked questions

1. How guarantee works?

If any candidate do not pass the probation or resign within 90 days after their effective date, you may inform to JobYello for refund up to 80% of the amount paid to JobYello.

2. Will agencies see your personal information?

Agencies will see your personal detail only when you want to make appointment for interview with such agency's submitted candidate.

3. How JobYello manage disputes?

Although there are only a few dispute in our system, JobYello encourage that you and the agency shall have a discussion to settle such dispute. JobYello has all the information recorded for your and the agency to be used for resolve the problem. If such dispute cannot be settled, JobYello will mediate by follow the contract terms.

4. What will happen if you already have candidate's detail

You have to check the candidate name with your database. If you clicked for interview appointment, you will have to pay service fee to the agency once such candidate start working in the company within 1 year after the interview date.

5. What if other agencies also submit the same candidate?

If you click for interview appoint with only one agency, you will have to pay the fee only once. Otherwise, if you click for interview appointment from two agencies, you may have to pay to both agencies once such candidate start working in the company within 1 year after the interview date.